HomeTeam Inspection Service owner Joe Palladino and Keller Williams agents Jamie Kerezsi, Janine McVeigh and John Patrick collaborate closely to provide homebuyers with reliable inspection services.
Successful real estate transactions frequently rely on teamwork among buyers, sellers, agents and inspectors. In Delaware County and Chester County, Pennsylvania, HomeTeam Inspection Service owner Joe Palladino works closely with Keller Williams agents Jamie Kerezsi, Janine McVeigh and John Patrick to support local homebuyers.
The secret to such a strong and successful partnership? Staying present.
“The more present you are in their offices or around town, doing different things, the more likely you are to build strong relationships,” said Palladino. “Whether it's attending Keller Williams' Red Day community service events or just hanging out with agents in their office, it's important to be visible and available.”
For Palladino, building these relationships started over a good meal. “Since we have a national partnership with Keller Williams, I focused on getting to know the agents by sponsoring lunches,” he said. “Instead of the typical hoagies, my wife would cook homemade Italian food, which was a big hit and helped me get in the door to talk about HomeTeam and what we offer.”
Palladino’s accessibility and responsiveness have allowed him to build strong relationships with the agents at Keller Williams. “He's always willing to jump on a phone call and walk my buyers through any concerns they have,” Kerezsi said. “Since partnering with him, it has made me a stronger Realtor®. It's nice to have him as an asset who shows up when I need him.”
Not only is Palladino readily available, he is also set apart by his logical and non-alarmist approach with clients. “He always answers his phone, he's reliable and trustworthy, and he's not an alarmist — which is very helpful,” said Kerezsi. “I feel like buyers are up against a lot right now. And I’m a firm believer in buyers getting inspections, but you don't want to kill every deal. So I appreciate that he's not an alarmist, but he is very honest and very thorough.”
What makes HomeTeam stand out in the industry is its comprehensive and client-focused attitude. Unlike typical inspectors who may only focus on one aspect of a property, HomeTeam offers a wide range of inspection services with only one call.
"Joe is very valuable to my business,” said McVeigh. “He's a one-stop shop for inspections, handling everything from septic inspections to asbestos testing.”
This all-in-one model simplifies the process for both agents and clients, ensuring that all necessary inspections are completed efficiently and effectively. But Palladino's dedication to relationship building extends beyond just performing inspections. He ensures that his presence is felt by regularly attending team meetings and providing support whenever needed.
“I like to pop in and be a liaison, answer questions and present donation checks for Keller Williams' KW Cares program during their meetings,” Palladino said. “It’s about being in front of them and reminding them that I'm there to help.”
This has built strong, trust-based relationships that are crucial for the fast-paced real estate market. By being a reliable partner, HomeTeam helps agents provide a seamless experience for its clients.
“The communication is excellent,” said Kerezsi. “We get reminder texts and emails, and everyone involved in the transaction is kept in the loop. I love that HomeTeam eliminates extra steps for us.”
Additionally, Palladino’s ability to address issues on the spot and his willingness to be flexible with scheduling have been significant advantages.
“In this market, it's been very difficult to secure a time when you can schedule a home inspection,” said McVeigh. “So sometimes, at the drop of a hat, I can phone Joe and say, ‘Hey, I need an inspection tomorrow,’ and his team will be there even with short notice. He's always there for me and he’s very valuable to my business.”
John Patrick, another broker from the Keller Williams office, shared his experience with Palladino.
“I am always looking for an inspector who is thorough and truthful, and when I met Joe, I could tell he liked what he’s doing and cared about doing the best he could for both myself and my clients,” he said. “When he did his first inspections with me, I realized I forgot how good it could be. The delivery was so on point — tells the truth, but has a very reassuring delivery. Buyers need that because they are so scared; he is thorough, fair and reassuring.”
By being present and available, Palladino has created a model for successful collaboration that benefits everyone involved. His logical approach and exceptional customer service make HomeTeam stand out in the industry, ensuring that clients receive the best possible support during their home-buying journey.
“And that's really where I've built my business — through relationship building,” said Palladino. “That's where it starts, just like with the agent and the client. They need to build that relationship.”
